Remote IT Support & Computer Sales
Friendly, practical computer help for home users and small businesses. Speak directly with Herman for remote assistance, expert advice, or help choosing your next computer.
How Can Herman Help?
Get in touch to discuss a computer problem, arrange remote support, or request a sales quotation.
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Remote Support Computer help over the internet
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Computer Sales Personal advice & quotations
Same Herman. A New Way to Help.
Already a Bluescreen Solutions customer? Herman is still here to help. Services are now focused on remote IT support and computer sales for new and existing customers. Onsite visits, workshop repairs, and collection-and-return services are no longer available.
How Remote Support Works
Get practical help with your computer without arranging a home or office visit.
Get in Touch
Call, WhatsApp, or email Herman with a brief description of the problem and what you need help with.
Arrange Your Session
Herman will check whether remote support is suitable, explain the charges, and guide you through connecting.
Work Through the Problem
Follow along as Herman investigates the issue, explains what is happening, and helps you with the next steps.
Your computer must be able to start and connect to the internet. Some hardware faults and connection problems cannot be resolved remotely.
Remote Help for Everyday Computer Problems
Personal support for home users, home offices, and small businesses.
Computer Performance
Help investigating slow performance, unnecessary startup programs, and everyday issues that make your computer frustrating to use.
Virus & Malware Assistance
Assistance with suspicious pop-ups, unwanted software, security settings, and malware checks where remote access is possible.
Email & Software Support
Help setting up email, investigating sending and receiving problems, and troubleshooting common software errors.
Printer & Device Setup
Remote guidance with printer software, drivers, and settings, with your help for any physical connections or checks.
Backup & File Guidance
Advice and assistance with backup settings, organising important files, and checking that your backup routine meets your needs.
Home & Small Business Support
Practical help with day-to-day computer questions, software settings, and keeping your home or business working.
The Right Computer Starts with the Right Advice
Replacing an older computer or buying for home or business? Speak to Herman before you decide.
Discuss what you use your computer for, what matters most to you, and your budget. Herman can advise on suitable options and provide a quotation based on current availability.
Tell Herman What You Need
- What you will use the computer for
- Your preferred budget
- Any software or equipment it needs to work with
- When you need it
Transparent Pricing
No hidden charges. No resolution, no fee policy on standard remote sessions.
Quick Assessment
Ideal for minor software tweaks or rapid troubleshooting (up to 30 mins).
- Single targeted fix
- Up to 30 mins remote session
- Software/Printer setup
- Full malware cleanup
Full Resolution
Complete fix for complex issues, performance slowness, or malware cleanup.
- Complete issue resolution
- Deep Virus & Malware Removal
- System Optimization
- 7-Day Satisfaction Guarantee
Monthly Retainer
Ongoing proactive monitoring and remote support for hassle-free computing.
- Unlimited quick support tickets
- Antivirus & Patch Management
- Automated Cloud Backup
- Priority queue placement
Personal Support from Herman
A familiar person to call when you need computer help.
With more than 20 years of experience, Herman offers straightforward advice and practical assistance for everyday computer problems. You deal directly with someone who takes the time to understand what you need.
Bluescreen Solutions now focuses on remote support and computer sales. Whether you have been a customer for years or are getting in touch for the first time, Herman welcomes your enquiry.